1. Introduction
Tripofares ensures it protects your data and handles the personal information you provide with all necessary safeguards, lawfully, transparently, and securely, in accordance with applicable law. With this privacy policy, we explain how your data is collected, used, disclosed, stored, and protected when you engage with us through:
- 1.1 Our booking platforms and websites
- 1.2 Our mobile application
- 1.3 Customer service channels (phone, chat, email)
- 1.4 Social media pages we operate
- 1.5 Marketing communications and related services we provide
- 1.6 All travel, booking and related services we provide
- 1.7 Any other tools or platforms we use to deliver the services
When you use our services or engage with us, it will be taken as your agreement to this privacy policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect your personal information that you voluntarily provide us when you:
- Make an Account or Profile
- Book our services
- Pay for the services
- Inquire, provide feedback, or fill out contact forms
- Subscribe to the newsletter or promotions
- Contact our Customer Support
- Participate in surveys or loyalty programs
The information is only requested or used when it is necessary to process your travel arrangements. The personal information includes:
- Full Name
- Email Address
- Phone Number
- Residential Address
- Payment Information
- Gender (when necessary)
- Nationality
- Visa Details
- Passport Information
- Special Assistance Needs
3. How We Use Your Personal Information
The personal information that we have collected is used to:
- Process the booking and reservations
- Complete payments or transactions
- Improve the user experience
- Provide customer support
- Conduct Business Analytics and optimize the services
- Ensure security and prevent fraud
- Send marketing communications, subject to your opt-out rights
4. Sharing and Disclosure of Personal Information
We do not sell any collected personal information. We share collected data only when necessary to deliver our services, comply with legal obligations, or ensure safety. In this case, we may share your information with travel service providers, such as airlines, to fulfill your bookings.
5. Data Security
In order to protect your information, we have employed administrative, technical, and physical measures such as:
- Encryption
- Employee Training
- Access Controls
- Secure servers and firewalls
- Continuous security monitoring
If we find a data breach, we will inform you as soon as possible and take the necessary measures.
6. Cookies and Tracking Technologies
We use tracking technologies such as cookies, pixels, and other similar tools to:
- Operate our website
- Improve performance
- Personalize experiences and offers
- Analyze user behavior
You can adjust the cookie preferences from your browser.
7. Children's Privacy
We do not provide our services for children under the age of 16. We do not willingly collect data from minors without parental consent.
8. Updates to the Policy
We reserve the right to update this privacy policy at any time without notice. The changes will take effect from the "Last Updated" date reflected.
9. Contact Us
If you have any queries, feedback, concerns, or requests, you can contact our customer service team. We will respond promptly.