These terms and conditions set forth the legally binding terms under which Tripofares provides travel services. In the terms and conditions below, the terms "we", "us", "our" refer to Tripofares and "you", "your", and "traveler" refer to the users. When you book our services or engage with our platform, it will be considered that you have read the terms and agree to them.
A. General Notice
The terms, brochures, documents, and correspondence form part of your contract. These terms set out significant limitations of liability, dispute resolution, consumer notices, and waivers. When you book our services, it will be taken as you have read, understood, and agree to the terms stated.
B. Eligibility
- You must be of the legal age to enter binding contracts.
- The information that you provide us for the booking is true and accurate.
- You are authorized to act on behalf of all people included in the booking.
1. Booking
1.1 You will receive the confirmation of full or partial payment on the specified date, as set by us, along with acceptance of the terms.
1.2 Before booking, you must review the confirmation documents, invoices, and itinerary details upon receipt. If you find any error, you must inform us immediately, as changes may not be possible later.
1.3 We act as the middleman between the travel suppliers and travelers. We do not control any travel service provided, and we do not take responsibility for its actions, availability, or pricing.
2. Payment and Price
2.1 If you fail to pay or refuse payment then it will be considered as a cancellation initiated by you.
2.2 You must pay the full amount for the booking or pay the deposits on the date specified by us at the time of booking.
2.3 The consultation, planning, or travel management fee that you pay for the booking is non-refundable, provided this was informed before the payment.
2.4 The availability and the prices can change according to the exchange rates, fuel surcharges, market conditions, supplier pricing, or other factors.
3. Accuracy of Information
3.1 We make efforts to check the accuracy of the content posted on the website, brochures, and the advertising materials. Some inaccuracies may remain.
3.2 The names of the travelers must match their passports and government travel documents.
3.3 We reserve the right to correct the pricing or any other details before your booking has been confirmed.
3.4 You must check the details in the confirmations, invoices, and the travel documents at the time of booking. Any inaccuracy in the information will be considered your responsibility.
3.5 The cost or the penalties that result from the incorrect or delayed information must be borne by you.
4. Supplier Conditions
We provide the travel services we offer through independent suppliers whose terms are also part of our contract. You must check the supplier's terms as they may exclude their liability. The airlines determine excess charges and baggage allowances.
5. Cancellation of your Trip
5.1 To cancel your booking, you must submit the request in writing via email with read receipts. The refunds or credits are subject to the supplier's policies.
5.2 We will request refunds or credits from suppliers in case of any unforeseen circumstances. Approval depends on the suppliers.
5.3 If the booking is changed or canceled by the suppliers, then we will notify you at the earliest and assist you with the possible alternatives. We are not responsible for any damage or loss in any such situation.
5.4 The partially used tickets or the fully chargeable penalty reservations are non-refundable.
6. Force Majeure
We are not responsible for events beyond our and the supplier's control, such as severe weather, war, terrorism, pandemics, or government-imposed restrictions.
7. Credit Card Payment, Authorization and Chargebacks
7.1 We accept all the major credit cards for payment. For each transaction, you must provide a signed or electronic authorization.
7.2 Before disputing any charges, you must contact us beforehand. We reserve the right to dispute any improper chargebacks and recover the costs.
7.3 You may not dispute the charges in the following circumstances:
- non-cancellable reservations
- supplier cancellation due to force majeure
- dissatisfaction with a supplier product
- payment authorized by someone with access to your card (except fraud)
- disagreement with disclosed cancellation policy
8. Passport, Visa and Health Requirements
You must ensure you meet the passport, visa, health, or immigration requirements.
Some countries may require a passport valid for at least six months more than the return date.
If your documents are inadequate, then the airline or the authorities may refuse you travel. We will not be responsible for fines or penalties resulting from the failure to meet these requirements.
9. Non-Responsibility Clause
Tripofares, its shareholders, agents, employees, and representatives arrange the travel services from independent third-party suppliers. We do not own, manage, operate, supervise, or control any suppliers for the trip. We are not responsible for lost, stolen, or damaged personal property.
10. Liability, Indemnity and Limitations
10.1 Our liability is limited to the services that are provided directly by us.
10.2 You must indemnify us for the losses that arise from your actions, including improper chargebacks and for the damages that result from the violation of the contract.
10.3 We are not responsible for accidents, supplier negligence, force majeure events, terrorism, crime, or equipment failures.
11. Cookies and Digital Tracking
We use cookies and other tracking technologies on our website. You have the option to opt out of these tracking or advertising technologies by disabling them in your browser.
12. Dispute Resolution
In the event of a dispute, you must first try to resolve the issue with us in writing via email. You waive your participation in any class or representative actions.
13. Complaints and Customer Support
13.1 If you have any issues, you must contact our customer support team. The team is available 24/7 for urgent matters.
13.2 The response time depends on your inquiry.
13.3 If an issue arises, you must first notify the supplier; if it remains unresolved, you may contact us as soon as possible.
14. Amendments to the Terms
14.1 We reserve the right to update the terms and conditions at any time without prior notice.
14.2 At the time of booking, the version in effect will apply to your contract.